A Discovery Insure client might have changed the way the insurance schemes process claims after he posted a re-enaction video of his wife's vehicle accident on Twitter.
Johannesburg-based Tim Brophy filmed his Automoblox cars, which his children are not allowed to play with, to show where his wife’s car got dinged in a parking garage.
He posted a video on Twitter on Tuesday, tagging Discovery in it, as supporting documents for his vehicle claim from Discovery Insure.
“Hey @Discovery_SA - I was asked to draw a sketch of how my wife’s bumper was damaged,” Brophy wrote.
“It occurred to me that this is quite an old-school way to process a claim, so I went one better and made a video, but your mail server blocked my message! So here it is. Thanks!”
Hey @Discovery_SA - I was asked to draw a sketch of how my wife’s bumper was damaged. It occurred to me that this is quite an old school way to process a claim, so I went one better and made a video, but your mail server blocked my message! So here it is. Thanks! pic.twitter.com/BxUx26iho5— tim/b (@timobrophy) June 5, 2018
Discovery Insure Executive Director Themba Baloyi said Brophy's video is likely the most innovative claim they’ve received thus far.
She said the insurer is definitely open to receiving supporting documents for vehicle claims through video, as long as the content is appropriate and it complies with the legal framework.
“We feel strongly at Discovery about moving with the times and are passionate about digital innovation,” Baloyi told Business Insider South Africa.
“While there are some issues with the submission of video content via email to Discovery for valid reasons, the video is a great idea.”
Baloyi said Brophy’s claim has been approved and Discovery has been in touch with him to commend him for his creativity.
On Tuesday night's The Money Show, Brophy told Bruce Whitfield that Discovery asked him to send a sketch of what happened.
“That was too arcane for me.”
At first, he provided his own sound effects of the crash, using a voice-over and crash noises. But, according to Brophy, that sounded “terrible”.
He then used music as an accompaniment, along with notes, slo-mo reverse angles and other descriptions. He tried to mail the video to Discovery, but it bounced back. Brophy then posted it on social media.
“It was a tongue-in-cheek, light-hearted thing .. I didn’t expect it to get as much exposure."