Uber South Africa is charging users a “cleaning fee” for vomiting in drivers’ vehicles.
“In the event a rider is charged a cleaning fee, they will receive an updated trip receipt,” an Uber spokesperson told Business Insider South Africa.
The amount is based on how much it costs the driver to clean the vehicle.
While the taxi service didn’t want to clarify how much riders are expected to pay, car cleaning companies tell us that it could cost upwards from R450 to R550 to deep clean a vomit-contaminated car.
“Uber wants all users (drivers & passengers) to exercise good judgment and behave decently towards other people in the car when riding with Uber—just as you would in any public place,” Uber said.
Uber’s vomit policy recently made headlines in the United States (US) after users reported that they were falsely accused of vomiting in vehicles.
Dubbed “vomit fraud”, users were charged anything between $80 (about R1,000) to $150 (R2,000) after drivers reported that they threw up inside their vehicles.
But Uber South Africa said if any users feel they were incorrectly or unfairly charged, they are “welcome to query it through the in-app support”.
Uber US’s cleaning rate is standardised to $20 (R260) for a spilt drink and between $40 (R530) and $80 (R1,050) for vomiting. If a passenger causes "significant amounts" of blood, urine, or vomit to affect the interior, a $150 (R1,980) fine is assessed.
But in South Africa, Business Insider could not find a standard cleaning rate for Uber users.
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