UPDATE: Vodacom says network 'issue' has been resolved
- Many Vodacom users have been struggling to connect to its network since Friday lunchtime.
- The company says an "issue" impacted its data connectivity, but by Friday night Vodacom said it has been resolved.
- Earlier, it recommended that users switch their flight mode on and off, and restart their devices.
- For more articles, go to www.BusinessInsider.co.za.
Many Vodacom users have been struggling to connect on Friday.
“Vodacom is aware of an issue impacting data connectivity to some of its customers in various regions. Our technicians are working hard to resolve the issue. We apologise for the inconvenience this has caused,” a spokesperson told Business Insider earlier on Friday.
Hello, we are aware of a widespread network issue currently. Our network technicians are working on getting you back up and running. We appreciate your patience and apologise for any inconvenience caused.— Vodacom (@Vodacom) November 13, 2020
But by Friday night, the spokesperson confirmed that the issue had been resolved, without specifying what caused the problem.
The website Downdector, which monitors problem with service providers, saw a flood of Vodacom user complaints starting from 13:00 on Friday, Netwerk24 reports.
Vodacom users in most of the big centres - Johannesburg, Pretoria, Centurion, Cape Town, Durban, Port Elizabeth, Potchefstroom, Bloemfontein and Mbombela - have complained about the netwerk.
Vodacom has some 40 million users in South Africa.
Many took to social media to complain about the outage:
Is anybody else experiencing problems with Vodacom network today? My phone has no network ??— ?????????????? ???????????? (@Yolandi_Muller) November 13, 2020
Providing network is Vodacom's side hustle?— Sam The Challenger (@MohauHlonyana) November 13, 2020
Vodacom recommended that users switch their flight mode on and off, and restart their devices.
Hello, we are aware that some users may be experiencing network issues. Please switch flight mode on and off and restart your device and let us know if you're still having difficulties? We apologise for any inconvenience caused.— Vodacom (@Vodacom) November 13, 2020
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