South Africans can now get banned from Uber for being rude to drivers – here’s what we know so far
- Uber in South Africa will be relying on driver feedback to weed out bad passengers.
- The system is a little different from the one it announced in the United States last week.
- We don't yet know how many passengers face suspension – but pushing your driver to break the speed limit is a bad idea.
- For more stories, go to the Business Insider South Africa homepage.
A "small number" of South African Uber customers will be told to improve their behaviour – or they will eventually be banned from using the e-hailing service entirely.
Bad passengers will first receive a warning, Uber says, with advice on what they should do better. If they keep misbehaving, their access to the Uber app will first be suspended, much as online services such as Twitter suspends accounts. If that doesn't help, customers then face "the possibility of full deactivation," Uber says.
And unlike measures announced in the United States last week, Uber South Africa will be relying on driver feedback to identify those misbehaving individuals.
See also: Uber will ban passengers if their rating drops to a certain level. Here's how to make sure you don't get booted.
In the US, Uber said last week, it would ban passengers with low ratings, based on the general ratings drivers can give passengers, much as passengers rate their drivers between zero and five stars.
In South Africa, measures will instead be based on the specific feedback drivers give passengers.
Uber did not say how may South Africans face the chop, though it stressed that there is "a small minority" of troublemakers.
Uber also did not immediately identify the kind of behaviour that will lead to action. It did, however, point to two example behaviours on which drivers can hold passengers to account: being rude or abusive, and pushing a driver to break the speed limit.
"Being a member of the Uber community means treating others the way they want to be treated," Uber said in a statement.
"This system will ensure the adage saying, 'Treat people as you would like to be treated yourself' is taken seriously."
See also: Uber CEO Dara Khosrowshahi on basic Uber etiquette: Ask before using your phone, and don't slam the door
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