Uber riders in the US can now ask their drivers to be quiet directly from the app - but the function won't be available in South Africa

Business Insider US
(Uber, Facebook)
(Uber, Facebook)
  • Uber is rolling out a new quiet mode for riders who want to keep conversation between themselves and their drivers to a minimum.
  • The ride-hailing service is offering the option to users who choose the Uber Black and Uber Black SUV services in the US. .
  • Those rides will come with some additional perks, including the option to select an ideal interior temperature for your ride, luggage service, and a little extra time to find your driver's car after it has arrived.
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Uber is offering some added perks for users who choose its pricier Uber Black and Uber Black SUV service in the US.

Riders who want to keep conversation between themselves and their drivers to a minimum can select "quiet mode," and they can enjoy other perks like luggage service, freedom to choose a specific interior temperature, and extra time to find their driver's car after it has arrived.

Users also get access to a dedicated customer-support line and what the Uber bills as "professionalism" and "consistent quality" - meaning Uber is promising there's a commercially licensed driver behind the wheel, who is showing up in the kind of vehicle one would expect when using a luxury car service.

But a spokesperson for Uber in South Africa said these features won't be available in South Africa.

“At this time, these features were only rolled out in the USA, while we are always looking at new features and products, this is not something we are looking at launching in South Africa at this time.”  

Uber's senior product manager in the US, Aydin Ghajar, said in a press release on Tuesday the company understands that riders who choose the Uber Black and Uber Black SUV service "want a consistent, high quality experience every time they ride."

"With these new features and more to come, we're excited to ensure that our riders can arrive relaxed and refreshed, wherever they're headed," Ghajar said.

The features come online in the US on May 15. They are part of Uber's effort to draw users back to its pricier Uber Black service.

The giant ride-hailing company has not yet made a profit, despite its multibillion-dollar valuation. It will likely seek additional roads to revenue after a disappointing stock market debut last week.

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