Cape Town - South African Airways (SAA) announced on Thursday, 15 December, that Mango will be taking over flights on its Johannesburg routes to Durban and Cape Town from 15 January 2018.
As part of their five-year turnaround plan for the struggling airline, Mango will per week operate 132 flights on the Johannesburg-Durban route and 116 flights on the Johannesburg-Cape Town route.
This will cut SAA's flights down to 68 and 162 flights on the respective routes, which also means they will discontinue operating Airbus A340-600s.
The change in their booking systems has already been implemented on 12 December, but those who've already booked SAA flights flying after 15 January, need to check their flight details and are allowed to rebook onto another still existing SAA flight at no extra costs, depending on availability. This rebooking needs to be done before 31 December 2017.
The change may have a bigger effect on business class flyers, as Mango does not offer this cabin on their low-cost flights.
Members of SAA's frequent flyer programme, Voyager, will still enjoy the same perks with Mango as they did with SAA, including the extra baggage allowance, lounge access and transfer onto SAA's international network.
What affected travellers need to know:
- Rebook on to another SAA flight for a later date at no extra charge and subject to availability of the same booking class.
- Change of cabin will not be permitted.
- This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock on or before December 12 and not on separate tickets of other airlines.
- Tickets must be re-issued on or before December 31, 2017.
“We have reviewed our offerings informed by performance, demand and market conditions. We are satisfied that the changes we introduce will be of mutual benefit to our customers and to the SAA Group. A commercially strong SAA Group offers customers improved efficiency and schedule integrity,” says SAA CEO, Vuyani Jarana.
“These changes are a Group effort and demonstrate our commitment to strengthen the Group commercially. Mango remains committed to service excellence and our brand values of innovation, operational efficiency and excellence in customer service,” says Nic Vlok, Mango’s Acting CEO.
ALSO SEE: SAA cancels flights across six routes
Mango spokesperson Sergio dos Santos told Traveller24 that the changes “will not affect any existing Mango flights that have been booked.”
He explains that there will be more Mango flight bookings available from 12 December and these flights will take effect from the January date.
He says that customers can “still continue to visit the website and book seamlessly".
SAA first announced its flight cuts and reductions in September this year, cutting flights on its Port Elizabeth and East London routes as well as cancel flights on six of its regional destinations due to "operational reasons," namely Brazzaville via Pointe Noire in the Congo; Douala in Cameroon via Libreville in Gabon; Kinshasa in the DRC; Entebbe in Uganda; Luanda in Angola; Cotonou in Benin via Libreville in Gabon.
Towards the end of August SAA issued a statement saying the airline was set to introduce network changes on the domestic and regional segments of its route network.
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