Telkom says its network issues have been resolved following ‘planned work’ on Friday morning

Business Insider SA

 Telkom network down
  • Some Telkom users awoke to network issues on Friday morning.
  • Social media was abuzz with complaints of not being able to make calls, send and receive messages, or connect to the internet.
  • Reports on Telkom's Downdetector page spiked just after 06:00.
  • Telkom acknowledged the network issues "following the execution of planned work" and added that services had been fully restored at 06:48.
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Telkom users across South Africa reported network issues on Friday morning. The telecommunications provider acknowledged the problem, which emanated from "planned work".

Social media was abuzz with complaints directed towards Telkom on Friday morning, with users reporting network issues which prevented calls, SMSs and mobile internet access. The first reports came in around 05:00.

Outages were also reported on Telkom's Downdetector page, which recorded thousands of reports shortly after 06:00.

But Telkom's widespread network issues didn't last long, and users reported connectivity returning at around 07:00.

"Telkom experienced a network problem following the execution of planned work in the early hours of Friday morning," Mooketsi Mocumi, the executive of group communication at Telkom, told Business Insider South Africa.

"The problem has since been identified and fixed and services were fully restored at 06:48 and the network is stable. We apologise to our customers for the inconvenience caused."

This is the second time in as many weeks that Telkom customers have been hit with connectivity problems. At the end of October, users reported issues when trying to connect to the ISP's network, according to Memeburn. As with the latest incident, Downdetector and registered thousands of reports.

Although Telkom didn't directly acknowledge that outage, it did issue a short statement on social media, saying that Eskom's Stage 4 load shedding "may affect network performance in some areas."

(Compiled by Luke Daniel)

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