Telkom Mobile - which has over four million cellular users in South Africa - is experiencing a countrywide “system failure”, the company said on Friday morning.
Users have reported extremely poor network quality, the sudden loss of airtime and data, and problems with recharging airtime over the past 24 hours. Some are demanding free data to be compensated for their inconvenience.
Telkom’s website and app have also been down since Thursday afternoon.
“Our team is still attending to the service issue with urgency. We'll keep you updated until this issue is resolved,” Telkom tweeted on Friday.
“Please be patient as the team works on resolving the issue. We will keep you updated with further information.”
As a result of the system failure mentioned earlier, customers may experience trouble with recharging. Please be patient as the team works on resolving the issue. We will keep you updated with further information— Telkom (@TelkomZA) August 3, 2018
On social media, users expressed outrage with the service disruption, demanding the cellular service give free data to apologise.
@ThembalethuGili said Telkom is making it difficult to do his job. “It's been 5 hours now, why are you treating us like [this]?”
@LavinodeDon told @TelkomZA to “remedy this by providing each” client with 1GB of data “as a means of saying ‘sorry guys’”.
“MTN is sabotaging you,” @mananaML tweeted.
Telkom could not be reached for comment.
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