Vodacom outage: Problem is fixed, but some devices must be restarted
- Earlier on Monday, Vodacom customers struggled to connect to its network.
- By early evening, Vodacom said that the problem was fixed - but some devices required a restart.
- This was the second time in eleven days that customers were affected by an outage.
- For more articles, go to www.BusinessInsider.co.za.
For the second time in eleven days, some Vodacom customers were left without a network connection.
Earlier on Monday, the company confirmed that "an issue" impacted the connectivity of some of its customers.
Vodacom is aware of an issue impacting connectivity to some of its customers. Our technicians are working hard to resolve the issue. We apologize for the inconvenience this has caused.— Vodacom (@Vodacom) November 23, 2020
But by early evening, a spokesperson confirmed that the company "remedied" the data connectivity fault that hit some customers. "Some devices may require a restart to reconnect to the network," she added.
An analysis by the service monitoring platform Downdetector shows that reports about Vodacom downtime spiked from just after 14:00 on Monday.
Most reports about Vodacom's outages came from the country's biggest cities, a Downdetector map shows:
Customers voiced their discontent on social media:
Vodacom my meetings have collapsed— snegololo (@snegololo1) November 23, 2020
I run a business with my phone. I am literally getting myself into a panic knowing customers can't get hold of me right now.— CK (@Chan871) November 23, 2020
Vodacom experienced a similar outage on 13 November, which it also blamed on "an issue" - it never gave more details about what went wrong.
At the time, Vodacom recommended that users switch their flight mode on and off, and restart their devices. The issue was resolved within a couple of hours.
Vodacom has some 40 million users in South Africa.
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