Takealot and other SA websites went down amid problems at a US security firm
- Takealot consumers were met with “connection timed out” errors when they attempted to visit the website on Monday.
- Takealot is one of many websites across the globe powered by infrastructure company Cloudflare, which provides Internet security and performance services.
- Cloudflare said it had identified the problem and is working to fix it.
- For more stories, go to Business Insider South Africa.
Websites across the globe - including South African e-commerce giant Takealot - were down on Monday after US cybersecurity firm Cloudflare was affected by an outage at telecommunications provider Verizon.
South African consumers reported being unable to access Takealot, which is powered by Cloudflare's security and performance services, and were met with “connection timed out” errors.
Hi there, we do apologize for the temporary error you are experiencing. We are working towards having the matter resolved as soon as possible. Please check back soon.— takealot (@TAKEALOT) June 24, 2019
Technology publication MyBroadband also reported being affected by the outrage.
In a network update on its website, Cloudflare said it started experiencing “network related issues” at 13:36.
“We have identified a possible route leak impacting some Cloudflare IP ranges and are working with the network involved to resolve this,” the firm said.
“We are continuing to work on a fix for this issue.”
Downdetector.com showed that websites particularly in Europe, and the East Coast of the United States (US) were affected by the outage.
By 13:43, Cloudflare indicated that it has been able to start restoring the service.
Takealot on Twitter apologised for the “temporary error” users were experiencing.
“We are working towards having the matter resolved as soon as possible. Please check back soon,” the e-retailer said.
We do have our team on it trying to have it fixed as soon as possible.— takealot (@TAKEALOT) June 24, 2019
Cloudflare experienced similar issues on June 14, and February 12.
This article has been updated to clarify that Cloudflare was affected by a Verizon outage which caused issues.
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