UIF chaos: Backlog of 444 000 emails, and only 40 people to deal with 77 000 calls a day

As South Africans struggle to cope with lay-offs amid the coronavirus pandemic, the...

Uber's safety centre for SA is based in Egypt - here's how it works

A call centre in Cairo deals with major Uber incidents in South Africa, with operators...

We tested the Joburg, Cape Town and Durban metro call centres - here's what we found

We tested the call centres for South Africa's three biggest metros, to see how long it...