No flowers, disinfected chips and paper menus — here’s how Sun hotels, casinos will re-open

Business Insider SA
sun city
Sun City
  • Sun International is preparing to open its casinos and hotels.
  • Every second seat at casino slot machines has been removed, and strict physical distancing of 1.5 metres must be maintained by patrons. 
  • At hotels, staff will not handle guest luggage. 
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After being closed for almost three months, Sun International hotels and casinos are preparing to re-open. On Wednesday, President Cyril Ramaphosa’s announced that restaurants and casinos can do business during Level 3 of lockdown. 

No date has been given for when these establishments will be allowed to open. Sun International will stagger the re-opening of its hotels and casinos – including Sun City, Boardwalk, Carnival City, The Maslow Sandton, Wild Coast Sun, GrandWest and The Table Bay Hotel – as soon as the date is announced.

In preparation, every second seat at casino slot machines and tables has been removed to create space between customers.

READ | Casinos reportedly hope to reopen in July, with every second slot machine turned off

All staff and customers must keep a distance of 1.5 metres from each other.

Some of the other new rules include:

  • Your temperature will be screened on arrival at a casino, hotel or restaurant. If you are staying at a Sun hotel for more than one night, temperature checks will be done every day on arrival back at the venue. Anyone with a temperature over 37.3°C, or presenting with flu-like symptoms, will be isolated for a secondary assessment.
  • All guests will need to complete a medical screening questionnaire on arrival at hotels, and in advance for casino visitors.
  • Only members of Sun’s loyalty programme - Most Valued Guests (MVGs) - will be allowed on the casino floor.
  • Sun International will implement an “ongoing chip-cleaning programme”, to sanitise casino chips, while players will also be given sanitiser to clean their chips.
  • Physical barriers are being installed at check-in counters, or receptionists will wear face shields.
  • Staff will not handle guest luggage. However, should you need help, the porter will first sanitise their hands and your luggage.
  • Magazines, books, newspapers and flowers have been removed to “reduce surfaces” - but it will be available on request and will be sanitised.
  • Where possible, glasses, cups and teaspoons will be replaced.
  • Rooms may be left unoccupied for a day or more after a guest checks out, to ensure decontamination before the next check-in.
  • Capacity in pools will be limited, and the number of loungers at pool areas will be reduced.
  • The maximum number of people allowed in a lift will be capped at 30%.
  • Bar stools will be reduced, and tables and booths will be spaced to ensure appropriate distancing between guests.
  • Menus will be displayed on menu boards, or disposable menus will be used. Where not possible, menus will be sanitised after each guest interaction.
  • Bar snacks will be provided in single portion servings, as will condiments, sugars and sauces in restaurants. Cutlery will be provided in a closed paper sleeve, including the napkin.
  • Food and drinks will be placed on the table instead of handed directly to guests.

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