Money and Markets

UPDATE | Standard Bank says all services have been restored after earlier outage

Business Insider SA
(Photo by Gallo Images/Misha Jordaan)
(Photo by Gallo Images/Misha Jordaan)
  • Standard Bank says it has resolved a "multiple service impact" issue in SA, which was first flagged on Sunday afternoon.
  • Clients were left frustrated earlier in the day when ATMs, Point of Sale services, and internet banking were all disrupted by “technical issues”.
  • These disruptions lasted for around three hours, according to Standard Bank’s service status site.
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Standard Banks says it has restored all services following a major outage impacting ATMs, point of sale credit card transactions, and more on Sunday afternoon.

Standard Bank clients were left in the lurch on Sunday when multiple services crashed. The bank confirmed that its mobile app, internet banking, credit cards, points of sale, and ATM services were disrupted on Sunday afternoon, shortly after 13:00.

"We are sorry that you are not able to access our Banking App, Internet Banking, USSD or transact with Credit Cards, Point of Sale (POS) and ATMs," the bank said via Twitter and Facebook.

"Please use your Debit Card to transact in the interim. We are working urgently to fix this issue and sincerely apologise for the inconvenience caused."

Standard Bank's "service status" site, launched a year ago following payday disruptions, indicated a "multiple service impact" under investigation.

Around 16:00 on Sunday, three hours after the issue was first flagged on its status tracker, Standard Banks said its services had been restored.

“Unfortunately, earlier today we experienced technical issues, which prevented our customers from swiping their cards at Point of Sale devices, using our ATMs, and transacting on our digital banking platforms,” said Andrew van der Hoven, head of digital and e-commerce at Standard Bank, on Sunday afternoon.

“We can confirm that all of our services have now been restored and are all working as per normal. We would like to sincerely apologise to all our clients for this disruption in their daily lives over this period.”

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