Source Down Detector.
27 February: number of Telkom reports picked up by Down Detector. Source Down Detector.
  • The fault affecting 086 numbers, used mostly by call centres, is now fixed, says Telkom unit Openserve. 
  • Those numbers have suffered what Telkom described as intermittent call failures since 25 February, causing chaos for some call centres and their customers.
  • A team of technicians found what the telecoms company describes as trouble with hardware on infrastructure elements.
  • For more stories, go to Business Insider SA.

After more than 48 hours of intermittent service, a fault affecting the 086 numbers used mostly by call centres has now been fixed, says Telkom unit Openserve. 

The service had been disrupted since early on Tuesday morning, 25 February.

The fix involved a complex set of actions on both the physical and logical layers of the voice platform that enables the 086 service, said the network provider in a statement. 

Independent monitor suggests it is safe to use 086 numbers again, rather than the substitutes hastily arranged by some companies and organisations this week.

Comparing data captured on Down Detector, the number of reports for 086 trouble has declined since Tuesday.

25 February peaked at 150 reports:

Source Down Detector
25 February: number of Telkom reports picked up by Down Detector. Source Down Detector.
Source Down Detector.
25 February: number of Telkom reports picked up by Down Detector.

27 February peaked at 48 reports:

Source Down Detector.
27 February: number of Telkom reports picked up by Down Detector. Source Down Detector.
Source Down Detector.
27 February: number of Telkom reports picked up by Down Detector. Source Down Detector.

Openserve said it remains on high alert and is continuing to monitor the 086 platform to ensure it remains stable. 


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