The 086 numbers used by call centres are now back online, Telkom says
- The fault affecting 086 numbers, used mostly by call centres, is now fixed, says Telkom unit Openserve.
- Those numbers have suffered what Telkom described as intermittent call failures since 25 February, causing chaos for some call centres and their customers.
- A team of technicians found what the telecoms company describes as trouble with hardware on infrastructure elements.
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After more than 48 hours of intermittent service, a fault affecting the 086 numbers used mostly by call centres has now been fixed, says Telkom unit Openserve.
The service had been disrupted since early on Tuesday morning, 25 February.
The fix involved a complex set of actions on both the physical and logical layers of the voice platform that enables the 086 service, said the network provider in a statement.
Independent monitor suggests it is safe to use 086 numbers again, rather than the substitutes hastily arranged by some companies and organisations this week.
Comparing data captured on Down Detector, the number of reports for 086 trouble has declined since Tuesday.
25 February peaked at 150 reports:
27 February peaked at 48 reports:
Openserve said it remains on high alert and is continuing to monitor the 086 platform to ensure it remains stable.
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