Business Insider Edition

A lawyer who represents cruise-ship workers reveals one thing passengers do that's awful for some workers

Mark Matousek , Business Insider US
 Jun 05, 2019, 12:45 PM
12 December 2018, Bremen, Bremerhaven: An employee
12 December 2018, Bremen, Bremerhaven: An employee of the Sushi Restaurant served on the cruise ship AIDAnova. After a delay of several weeks, Meyer Werft handed over the cruise ship to the Aida shipping company. It is the worlds first cruise ship with liquid gas propulsion. Photo: Carmen Jaspersen/dpa (Photo by Carmen Jaspersen/picture alliance via Getty Images)
  • Cruise-ship passengers used to tip workers in cash, but in recent decades, most cruise lines have begun adding gratuity charges to passengers' bills.
  • Some workers, like room stewards, have seen their overall pay decrease, maritime lawyer Michael Guilford told Business Insider.
  • Some workers who began receiving tips after the shift to automatic gratuity have seen no change in their overall pay because their base salaries have decreased by the amount they now receive in gratuity.
  • For more, go to Business Insider SA.

Cruise-ship passengers used to tip workers in cash, but in recent decades, most cruise lines have begun adding gratuity charges to passengers' bills. Doing so can be convenient for passengers, but the shift has been harmful for some workers, maritime lawyer Michael Guilford told Business Insider.

Most cruise lines distribute the gratuity charges among a number of workers, including some, like laundry workers, who previously didn't receive tips, Guilford said. But some workers, like room stewards, have seen their overall pay decrease because they now earn less in tips than they used to, Guilford said, and some workers who began receiving tips after the shift to automatic gratuity have seen no change in their overall pay because their base salaries have decreased by the amount they now receive in gratuity.

Guilford said he's spoken with hundreds of cruise-ship employees both before and after cruise lines moved to automatic gratuity, and those who received cash tips reported much higher tip-based income than those Guilford has spoken with since the shift, suggesting that the overall amount of money spent by passengers on tips has decreased.

"I had crew members come in here saying they were making X when they were getting cash tips and are now making significantly less than X because they've gone to this new tipping program," Guilford said.

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