The Consumer Commission is strongly encouraging stores to give full refunds on listeriosis-affected products like polony – with or without a receipt
- Retail stores including Shoprite, Woolworths, and Pick 'n Pay have pulled products from their shelves and called on customers to return items for a refund.
- Some stores have the discretion to provide refunds without proof of purchase.
- The National Consumer Commission hopes to push stores to give refunds even without a receipt.
Woolworths has promised to provide in-store refunds for all of its own-brand ready-to-eat meat products it has recalled – with or without a till slip, and even packages that have been opened.
Pick 'n Pay says its stores "will apply their discretion" for returns of products linked to listeriosis when customers can not provider proof of purchase.
But the National Consumer Commission (NCC) hopes to push all retailers to provide refunds even when customers can not provider a receipt.
It is not yet clear what will happen when stores refuse to provide refunds without a till slip, but Commission spokesperson Trevor Hattingh has encouraged anyone who runs into trouble to phone the NCC on 011 428 7000.
See also: How the deadly strain of listeriosis was traced to Tiger Brands’ Enterprise polony factory
The normal return process applies. This means that customers must ideally have their proof of purchase. However, stores will apply their discretion in order to help customers return the recalled products.— Pick n Pay (@PicknPay) March 4, 2018
The Commission is due to meet with food manufacturers Enterprise Foods at 11AM on Monday, and with Rainbow Chicken at 13:00 in Pretoria – where it will urge the manufacturers to take the lead in the massive food recall.
"A position we want to make this morning is that they must communicate with retailers so that they can communicate with their own internal distribution networks on what is happening," Hatting told Business Insider South Africa.
"We spoke to Enterprise who have already started communicating with with retailers on the matter," he says.
Hi there! We will refund any of the listed products, opened or unopened. Thank you.— Woolworths SA (@WOOLWORTHS_SA) March 5, 2018
The Commission is also encouraging retailers to take back affected foods, regardless of how much has been used.
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