Tech

MTN says some clients' data and airtime have been wiped out due to a technical error

Business Insider SA
  • A "technical error" has wiped out the data and airtime of some MTN users in South Africa on Friday morning.
  • MTN said the service should be restored by the end of the day.
  • Outraged customers took to social media.

A “technical error” has wiped out the data, SMSes and airtime of some MTN clients on Friday morning, the cellular network  confirmed. 

This after angry users voiced their frustration over empty balances and disconnected services. 

In a statement, MTN said the fault may impact recharging, current balances and customer minutes currently being reflected. It has affected "a small percentage of customers". 

“The resolution of this problem is a priority and all balances and services will be restored in the course of today,” MTN said. 

“We apologise for any inconvenience and are working to resolve this as quickly as possible.” 

READ: This is SA's slowest 4G cellphone service – its top rival is 50% faster

On social media users said MTN, the country’s second largest cellular network, “stole their data.” 

“Rt if MTN stole your data and airtime at midnight,” @Diegochuene tweeted. Her tweet has been retweeted over 7,00 times. 

Read: Here’s why MTN actually capped free Twitter: a loophole that landed some customers R18,000 worth of free data per day

@SiyoMbalentle said: “please bring back my airtime, data and SMS’es… and twitter is free so I don’t expect messages of you telling me I’m overusing it after being a loyal customer.” 

MTN has 31 million clients in South Africa and operates in over 20 African countries, including Nigeria, which delivers a third of its revenue. 

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