KFC in the UK crawls back to its South African supplier after a chicken fiasco
- KFC has reappointed SA-owned Bidvest to help supply chicken to some of its UK restaurants.
- Bidvest lost out to DHL in a tender process last year.
- The switch to DHL has resulted in supply problems, with hundreds of restaurants running out of chicken.
KFC in the UK has signed a new long-term contract with South African company Bidvest after its decision to switch to the German company DHL went horribly wrong.
KFC switched suppliers after Bidvest lost a tender last year. But last month as many as 450 branches across the UK were closed for days after KFC ran out of chicken due to a logistics crisis with DHL.
DHL has one distribution depot in Rugby, central England, while Bidvest had several around the country.
Six years ago, Burger King also faced supply problems after switching from Bidvest to DHL.
Bidvest has been reappointed to supply some 350 of KFC’s restaurants, both companies announced on Thursday. In response, Bidvest said that “as the UK’s leading food service logistics specialist, we understand the complexities of delivering fresh chicken," the Guardian newspaper reported.
According to the BBC, more than 97% of KFC's restaurants were now open for business, but not all items are available.
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