Global online store Wish has struck a deal with the SA Post Office to deliver products faster

Business Insider SA
Wish has partnered with the South African Post Office.
  • San Fransisco-based online retailer Wish is partnering with the South African Post Office.
  • The partnership will help Wish deliver customers orders 50% faster.
  • Wish will use the Post Office’s newly improved tracking system which will allow shoppers to better track their parcels.
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Wish, the global online retailer based in San Fransico, has partnered with the South African Post Office in a bid to deliver goods to South Africans quicker and more efficiently.

In a statement by its parent ContextLogic, the company said the partnership would help lessen the time it takes for a Wish order to reach its customers. It aims to be 50% faster on average.

Other planned benefits include parcel tracking visibility and delivery confirmation. Customers will also be able to receive bundled shipments for multiple items, and get SMS notifications on deliveries ready for collection.

Sekano Kgalanyane, head of logistics at the Post Office said the state entity has improved its tracking system for international parcels. The feature would enable customers to track their Wish items from dispatch to delivery.

“The text message application, which informs customers that their parcels is ready for collection, is automated and customers are constantly made aware to collect items when ready for collection,” he said.

“A fleet of more than 1,000 vehicles and outlets across South Africa ensure that parcels rapidly reach their destination… We are confident that we will be able to provide a faster, high quality service to customers throughout South African Post,” Kgalanyane said.

Wish has about 500,000 merchants listed on its platform. It sells an extensive range of keenly priced products that include gadgets, fashion, makeup, as well as home décor items.

It also has some of the most peculiar product such as these rotating make up reading glasses.

Make-upfolding eye glasses. (Wish)
Make-upfolding eye glasses. (Wish)

Thomas Chuang, vice-president of operations at Wish said the company sought to democratise and make e-commerce more affordable and accessible.

“The South African market is an important one for the business and our partnership with SAPO will help us to provide faster time to door by 50% or more. This is critical to ensuring a positive customer experience and satisfaction and will enable us to better serve our customers in this market,” Chuang said.

(Compiled by Ntando Thukwana)

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