The Garmin vivoactive

  • Smartwatch maker Garmin's website, app, and call centres are down after it was reportedly the victim of a ransomware attack.
  • Garmin confirmed the outage but did not say anything about its cause, including whether it was the result of a ransomware attack.
  • ZDNet reported that the company shut down these services to deal with a ransomware attack, saying that it could be a strain of ransomware known as WastedLocker.
  • Visit Business Insider's homepage for more stories.

Smartwatch maker Garmin's website, Connect app, and call centres are down as the company is said to be grappling with the aftermath of a ransomware attack.

Garmin confirmed the outage on its website, but has not shared any information on the cause. ZDNet reported on Thursday evening that the company had shut down these services to deal with a ransomware attack, but the company has not confirmed this.

"We are currently experiencing an outage that affects Garmin.com and Garmin Connect," the company said in a statement on its website. "This outage also affects our call centres, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologise for this inconvenience."

Calls to the Garmin contact centre in Johannesburg did not connect on Friday afternoon.

Business Insider has contacted Garmin with questions about whether a ransomware attack was tied to the shutdown, and whether any customer or employee data was compromised if so. 

In addition to impacting the company's consumer fitness products, the outage is also said to have affected the service that supports Garmin's line of aviation equipment, according to ZDNet, which cited conversations with pilots that use the software. Garmin has not yet responded to Business Insider's question about which Garmin products have been affected by the outage.

Garmin Connect is the companion app to the company's wearable devices for tracking workouts, participating in fitness challenges with friends, and managing health data. At the time of writing, services provided through Garmin Connect were still down, according to the company's status website.

Some Garmin users mentioned the outage on social media, expressing some frustration about the service being down.

It's unclear who was behind the reported ransomware attack, but it could be a strain of ransomware known as WastedLocker, according to ZDNet, which cited online posts from Garmin employees.

Attacks made using the WastedLocker ransomware are usually targeted at organisations, according to a blog post from cybersecurity software company Malwarebytes.

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