Some Garmin services are still offline days after a giant attack allegedly shut them down
- Fitness tracker maker Garmin is slowly coming back online after a reported ransomware attack caused a multi-day outage of the company's services.
- The company's system status dashboard shows that its Garmin Connect service has resumed functionality, but many features are limited.
- Garmin has also said there's no indication that customer data has been compromised as a result of the outage.
- The company has not said what caused the outage and hasn't made any mention of ransomware, but reports from ZDNet and TechCrunch suggest ransomware is to blame.
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Fitness tracker maker Garmin is slowly coming back online after an outage believed to be caused by a ransomware attack brought down its app, website, and call centers.
The company's system status dashboard shows that its Garmin Connect service, which customers use to manage their devices and track health data, has regained some functionality but is still limited. Leaderboard statistics in the app's challenges section may be delayed, for example, and the app's daily summary feature is delayed. Workouts are also not syncing to devices at this time.
The company says that "Garmin Connect recovery is underway," although it did not specify when it expects service will return to normal.
Garmin says on its website that it's unable to receive any calls, emails, or online chats, noting also that some features and service remain unavailable to customers. In addition to impacting its line of consumer fitness trackers, the outage is also said to have affected the company's aviation products.
The company hasn't revealed much about the outage, but did say there's no indication that consumer data including activity, payment, or any other personal information was compromised. Customers also shouldn't have to worry about losing any health and wellness data gathered by Garmin devices. Such data is stored on the device and should appear in the app once it starts syncing again, the company says.
Garmin has not said much about the cause of the outage, nor has it confirmed whether a ransomware attack was involved. Garmin did not immediately respond to Business Insider's questions whether the outage was caused by a ransomware attack or when it estimates its services will be fully functional again.
Some Garmin users have said on Twitter that they've begun noticing some services resuming. Others, however, have expressed frustration about the situation or shared their workarounds.
Garmin is back !— Le Rouge et Noir ?? (@BZH_RougeEtNoir) July 27, 2020
â€œInconvenienceâ€ wow. You are an international fitness/performance brand with hundreds of thousands of followers. A few pro divers (myself included) opted to try out Garminâ€™s Descent Mk1. I depend heavily on the gps features and my dive log for locations. Not anymore #GarminFail— Mauricio Arregui (@mau_ac) July 27, 2020
Garmin is back up again! PRAISE— JD (@_magnoliagrace) July 27, 2020
Mine stopped recording distance today but I use the same routes. As for the outage and how long it will last I have been writing it down and will add it manually once it Garmin back up. Kinda sucks but I'll check strava to see if its getting on there— AmandaPanda (@AmandaBruton5) July 27, 2020
For the first time in over 4 days, Garmin Connect seems sorta back up. It's a bit touch and go, but it's waking up. Coffee is still brewing. Meanwhile, the Garmin Connect site Status page is down, but that's fair - it needs a nap after the last 4 days.— Ray Maker (@dcrainmakerblog) July 27, 2020
On July 23, ZDNet reported that Garmin had shut down its services to grapple with the aftermath of a ransomware attack. The BBC and TechCrunch have also since reported that a ransomware attack was behind the outage, also saying that a new type of ransomware called WastedLocker may have been used.
Cybersecurity software company Malwarebytes reports that WastedLocker is commonly used by a malware exploitation gang called Evil Corp, and that the ransomware is usually targeted at specific organisations.
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