Update: FNB's online banking up and running after outage
First National Bank (FNB) said its online banking services are fully operational after experiencing outages on Tuesday morning.
According to Downdetector.co.za, problems with FNB’s online applications started shortly after 11:00.
FNB Digital’s Kevin Mitchell apologised to customers for the intermittent issues that impacted the bank’s service. He did not explain what caused the outage.
All systems are up and running. Thank you for bearing with us. Apologies for the inconvenience caused.— RbJacobs (@Rbjacobs) February 18, 2020
Business Insider previously reported that it appeared that only FNB’s android and iOS banking application was affected by the outage, with the application giving a “system currently unavailable” message.
On Twitter, however, users reported having issues with FNB’s desktop website as well.
Responding to consumers who reported issues on Tuesday morning, FNB’s @Rbjacobs apologised for the difficulties caused and said the bank’s tech team were looking into the issue.
@Rbjacobs encouraged users to use the cellphone banking application instead, despite it also being down.
"Service unavailable"... what now?— FiveStar ZA (@FiveStarZA) February 18, 2020
I've done that more than five times, still not working bruh...— Thabo Ibrahim Motloung (@IbrahimThabo) February 18, 2020
Several users reported being unable to complete transactions due to the outage.
* This story has been updated with comment from FNB that its services has been restored.
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