Discovery investigates more black health professionals than white ones – but blames tip-offs
- The Council for Medical Schemes on Wednesday found that 55% of Discovery’s fraud investigations are into black health professionals.
- Discovery, however, said it reflects the high number of tip-offs it receives which it is obliged to investigate.
- Discovery said the proportion of investigations that lead to valid findings and to the recovery of funds show no differential by race.
- Go to the Business Insider South Africa homepage for mores stories.
Discovery Medical Scheme has denied racial bias in its fraud, wasteful care and billing abuse (FWA) investigations after it emerged that it investigates more black health professionals than white ones.
Instead, the country’s largest medical scheme said the high number of black investigations is influenced by the high number of external tip-offs, representing more than 60% of all investigations in 2018, received.
It emerged at a hearing of the Council for Medical Schemes on Wednesday that 55% of Discovery’s FWA investigations are on black health practitioners, while they only represent 37% of claims.
In a video clip released by the SABC, Discovery Health CEO Jonathan Broomberg said that the “disproportionate” investigations into black professionals do not conclude that there’s racial bias.
“When you look at the outcomes of the investigations process itself, how many cases turn out to be valid, what percentage of cases turn out to be valid, the numbers are exactly the same between black and white practitioners,” Broomberg said.
In a statement to Business Insider South Africa, Discovery estimated that in the absence of effective fraud control activities, R1.7 billion of member’s money would’ve been lost.
Also read: Outraged Vitality members say they aren’t even getting free smoothies for achieving goals anymore
The company said it is obliged to actively investigate every single case arising from a tip-off, which represents the majority of its investigations.
It said aside from external tip-offs, it uses statistical analysis with 30 independent metrics which never includes demographics of health professionals.
Discovery reiterated that its analysis found that once an investigation is initiated, the proportion of investigations that lead to valid findings and to the recovery of funds show no differential by race.
This sentiment was shared by Panel appointed statistician by Dr Zaid Kimmie who was appointed by the Council for Medical Schemes to investigate Discovery.
“This clearly demonstrates that once cases are identified for investigation, there is no evidence of any racial bias in the investigation process itself,” Discovery said.
The health care provider said that while the vast majority of practitioners do not engage in fraudulent activities, it is obligated to protect the integrity of the healthcare system in light of escalating medical inflation.
Receive a daily update on your cellphone with all our latest news: click here.
Also from Business Insider South Africa:
- I applied for 1,200 jobs in six months – here's what I learned
- Cape Town’s R4.4 billion stadium still costs the city R55 million a year to maintain
- The CEO of Edgars and CNA now deals with customer complaints himself – here's what other bosses can learn from his approach
- Nando’s introduces fake meat patty overseas – and it smells just like chicken
- Game stores will ditch food and bring back cheap clothing – here's what we know about its turnaround plan