Apple repair South Africa
(Getty Images)
  • Apple is extending its Independent Repair Provider programme to companies in South Africa.
  • That offers third-party repairers access to genuine Apple parts, tools, manuals, and diagnostic systems.
  • These repairs will still need to be carried out by an Apple-certified technician, but only on out-of-warranty devices.
  • For more stories go to www.BusinessInsider.co.za.

South Africa will soon join Apple's Independent Repair Provider programme, which provides local businesses with access to genuine parts, tools, manuals, and diagnostic systems to fix out-of-warranty iPhones and Macs.

The Independent Repair Provider Program, launched in 2019 amid lobbying by right-to-repair groups, is expanding to more than 200 countries this year.

Before the programme's launch in the United States (US) and Canada, Apple was fiercely protective over its licensed repairs which were done exclusively by its flagship stores.

Independent repairers in the US, Canada, and, more recently, Europe – which pushed to limit e-waste by supporting the right to repair – were the first to be afforded the access to Apple parts and know-how.

South African repairers will now have access to the same training and tools supplied to Apple Authorised Service Providers (AASPs) and Apple Stores, on application.

Repairs carried out by AASPs are covered by Apple's warranty or AppleCare plans, while independent service providers offer out-of-warranty repairs.

Companies and businesses looking to apply to Apple's repair programme need to be registered as a commercial entity and offer a walk-in service in an easily accessible location. Successful applicants will need to keep repair tools, training, service guides, and diagnostics confidential.

Businesses need to employ at least one Apple-certified technician to qualify for the Independent Repair Provider Program. Technicians can acquire certification by completing online courses offered through the Apple Technical Learning Administration System (ATLAS). Certification fees can be waived if applying through the Independent Repair Provider Program.

Importantly, companies that use Apple trademarks without authorisation will not be considered for the programme.

Apple's Independent Repair Provider Program Overview and Notification of Interest documentation – which is to be completed and submitted as part of the application process – require photos of the business' shop and reception area. Applicants also need to disclose any existing or previous relationships with Apple.

Apple customers looking for repairs to out-of-warranty devices will be able to view a list of official Independent Repair Providers in South Africa.

(Compiled by Luke Daniel)

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